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Business

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Financial Management & Funding

The National Living Wage - what you need to know

Pharmacy law practitioner Richard Hough explains what the new requirements of the National Living Wage will mean for pharmacy businesses

09 Mar 2016 , 900 Min Module

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Legal

Understanding the law around drugs and driving

Pharmacy law practitioner Richard Hough explains the implications of legislation around drugs and driving

12 Jan 2016 , 900 Min Module

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Legal

Understanding auto-enrolment

Richard Hough explains the implications of auto-enrolment for a pharmacy business

11 Jan 2016 , 900 Min Module

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Legal

Understanding the Data Protection Act

Pharmacy Law practitioner Richard Hough explains how to avoid common pitfalls of the Data Protection Act

11 Jan 2016 , 900 Min Module

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Business environment

Your business plan for the year ahead

What is your business plan for 2016?

06 Jan 2016 , 900 Min Module

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Customer service

A quality MOT

How can the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

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Customer service

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Better consultation skills

Improved product knowledge and communication skills will lead to better outcomes in patient consultations 

04 Nov 2015 , 900 Min Module

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Focus on long-term conditions

The management of long-term conditions is a major burden for healthcare, so how do you create services for your patients who are suffering from long-term conditions?

03 Nov 2015 , 900 Min Module

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Gear up for public health

All pharmacies have an opportunity to do more to improve public health, learn how you can help based on local needs.

03 Nov 2015 , 900 Min Module

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Reducing the risk of dispensing errors

What is the best way to reduce the chance of dispensing errors?

03 Nov 2015 , 900 Min Module

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Management problem solving

Understanding risk in pharmacy

Understanding the risks you potentially face in a pharmacy

27 Oct 2015 , 900 Min Module

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Business environment

Build your pharmacy around your patients

How highly does your pharmacy value its patients? Do you truely offer patient-centred care? 

02 Oct 2015 , 900 Min Module

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Financial Management & Funding

Cost control for pharmacy

Keep profit on track by actively controlling business costs

29 Sep 2015 , 900 Min Module

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Marketing

Ways to grow pharmacy sales

Take time to assess your pharmacy sales and plan for business growth

29 Sep 2015 , 900 Min Module

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Leadership

Leadership skills for new managers-old

Leaders exist at every stage of the management spectrum, from new managers to those leading an organisation.

01 Sep 2015 , 60 Min Module

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