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Business

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Customer service

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

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Customer service

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Leadership

Compelling outcomes for change

Set the right goals for your pharmacy and work towards them.

31 May 2016 , 900 Min Module

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All according to local need

Commissioning: identify gaps in local healthcare provision

31 May 2016 , 900 Min Module

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Management problem solving

Project management €“ is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

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Business environment

Presenting with impact

Practical tips for giving impressive presentations.

31 May 2016 , 900 Min Module

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Expanding your business

Build a growth strategy based on new opportunities

31 May 2016 , 900 Min Module

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Customer service

Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

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People skills

Networking for success

Get out and network: the key to growing your influence

31 May 2016 , 900 Min Module

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Business environment

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

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Financial Management & Funding

A business checklist

Use this to review your pharmacy business: finance, customers and operations

31 May 2016 , 900 Min Module

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Management problem solving

Managing stress

Key steps to managing stress in the pharmacy workplace

31 May 2016 , 900 Min Module

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Business environment

Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

17 May 2016 , 900 Min Module

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Understanding competition law

Pharmacy lawyer Richard Hough explains how competition rules affect community pharmacy

17 May 2016 , 900 Min Module

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Leadership

Act now to lead change

How do you prepare for the process of change?

05 May 2016 , 900 Min Module

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Leadership

Preparing for change

How do you keep your business going strong when undergoing periods of change?

04 Apr 2016 , 900 Min Module

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