Customer service

Customer service

Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.

20 Feb 2024 , 1 Min Article

Customer service

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

19 Sep 2019 , 4 Min Article

Business environment

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it

05 Feb 2019 , 2 Min Article

Customer service

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

20 Sep 2018 , 5 Min Module

Customer service

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

22 Sep 2017 , 900 Min Module

Customer service

Access to patient records may sound like a faraway aspiration, but this could soon be in the pharmacistsâ€™ hands

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07 Sep 2017 , 4 Min Article

Customer service

Plans will give stronger protection to customers with cause to complain

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07 Sep 2017 , 1 Min Article

Customer service

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

12 Aug 2016 , 5 Min Module

Customer service

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.

24 Jun 2016 , 900 Min Module