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This CPD module explains why leadership is important and describes the attributes of a good leader
17 May 2016 , 900 Min Module
This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.
10 Dec 2015 , 900 Min Module
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015 , 900 Min Module
Improved product knowledge and communication skills will lead to better outcomes in patient consultations
04 Nov 2015 , 900 Min Module
This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning.
23 Sep 2015 , 900 Min Module
This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.
16 Sep 2015 , 900 Min Module
Worried about what to say? Use this technique to help plan a key conversation
06 Aug 2015 , 900 Min Module
This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.
17 Jul 2015 , 900 Min Module
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
25 Jun 2015 , 5 Min Module
