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Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

10 Dec 2015 , 900 Min Module

Customer service, Leadership,

A quality MOT

How canÂ the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

Customer service, People skills,

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

Customer service,

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

CNS conditions,

Supporting patients with Parkinson's disease

This CPD module looks at medicines optimisation advice in Parkinson's disease.

12 Nov 2015 , 900 Min Module

Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

05 Nov 2015 , 900 Min Module

Leadership,

Personal resilience under pressure

The pressure you face today in community pharmacy is probably more than ever before

05 Nov 2015 , 900 Min Module

Better consultation skills

Improved product knowledge and communication skills will lead to better outcomes in patient consultations

04 Nov 2015 , 900 Min Module

Focus on long-term conditions

The management of long-term conditions is a major burden for healthcare, so how do youÂ create services for yourÂ patients who are suffering from long-term conditions?

03 Nov 2015 , 900 Min Module