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Customer service,

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

Leadership, Management problem solving,

Compelling outcomes for change

Set the right goals for your pharmacy and work towards them.

31 May 2016 , 900 Min Module

All according to local need

Commissioning: identify gaps in local healthcare provision

31 May 2016 , 900 Min Module

Management problem solving, People skills,

Project management €“ is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

Business environment, Leadership,

Presenting with impact

Practical tips for giving impressive presentations.

31 May 2016 , 900 Min Module

Expanding your business

Build a growth strategy based on new opportunities

31 May 2016 , 900 Min Module

Customer service,

Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

People skills,

Networking for success

Get out and network: the key to growing your influence

31 May 2016 , 900 Min Module

Business environment, Management problem solving, People skills,

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

Financial Management & Funding, Customer service, Management problem solving,

A business checklist

Use this to review your pharmacy business: finance, customers and operations

31 May 2016 , 900 Min Module

Management problem solving,

Managing stress

Key steps to managing stress in the pharmacy workplace

31 May 2016 , 900 Min Module

Leadership, People skills,

Feedback as a workplace tool

People management: How to give and receiving useful feedback.Â

31 May 2016 , 900 Min Module

Customer service, People skills,

How can I change behaviour?

Patient consultations: techniques for changing peopleâ€™s behaviour

31 May 2016 , 900 Min Module

Leadership, People skills,

Performance coaching

Learn the basics of performance orientated coaching.

31 May 2016 , 900 Min Module

Leadership, Management problem solving, People skills,

Managing poor performance

Action must be taken to tackle an employee's poor performance

31 May 2016 , 900 Min Module

You searched:

pharmacy manager

Meeting customers' needs

Structured questioning at the counter

Compelling outcomes for change

All according to local need

Project management €“ is it an art or science?

Presenting with impact

Expanding your business

Improving customer service

Networking for success

Negotiation skills

A business checklist

Managing stress

Feedback as a workplace tool

How can I change behaviour?

Performance coaching

Managing poor performance

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You searched:

pharmacy manager

Meeting customers' needs

Structured questioning at the counter

Compelling outcomes for change

All according to local need

Project management €“ is it an art or science?

Presenting with impact

Expanding your business

Improving customer service

Networking for success

Negotiation skills

A business checklist

Managing stress

Feedback as a workplace tool

How can I change behaviour?

Performance coaching

Managing poor performance