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Retail & merchandising

Customer care Merchandising Sales Stock CPD modules Management Modules Latest
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Clinical services

Get to know your pharmacy customer

There are resources available to pharmacy businesses that will help them better understand their customer base.

15 Oct 2015 , 2 Min Article

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Management problem solving

Rise of the robots

Where are we when it comes to greater use of pharmacy automation?

14 Oct 2015 , 4 Min Article

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Customer service

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

13 Oct 2015 , 900 Min Module

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Smoking cessation

The 28-day challenge

Use the Stoptober campaign to reignite interest in pharmacy-based stop smoking services

04 Oct 2015 , 4 Min Article

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Clinical services

Is pharmacy seeing growth – and where?

Retail in pharmacy is on the up, but where do community pharmacists in the field see the real growth happening?

28 Jul 2015 , 3 Min Article

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Business environment

Pharmacy trials webcam link with patients

A pharmacy in Scotland is trialling a robotic kiosk that allows users in rural areas to communicate with pharmacists remotely 

28 Jul 2015 , 1 Min Article

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Merchandising made easy

Warman-Freed on how to overcome merchanidising challenges

19 Jul 2015 , 2 Min Article

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Customer service

Know your consumers’ rights

From a retailer's perspective, it’s worth understanding changes to legislation

08 Jun 2015 , 2 Min Article

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Customer service

Meeting customers’ needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

11 Jul 2014 , 900 Min Module

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Mental health

Help patients with dementia

Dementia Friends is encouraging pharmacists to attend a training session and help patients suffering from the condition

 

30 Jun 2014 , 1 Min Article

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Superdrug turns its focus to healthcare

The public’s growing interest in wellbeing and health has caught the attention of the UK’s second largest health and beauty chain

 

31 May 2014 , 4 Min Article

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Financial Management & Funding

Are you ready for research?

Research is necessary to drive pharmacy practice forward. All community pharmacists can get involved in some way.

 

01 Mar 2014 , 4 Min Article

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Customer service

Consumers deserve new rights, says government

Plans will give stronger protection to customers with cause to complain

 

01 Feb 2014 , 1 Min Article

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Customer service

Will pharmacy have access to patient records?

Access to patient records may sound like a faraway aspiration, but this could soon be in the pharmacists’ hands

 

01 Jan 2014 , 4 Min Article

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