People & team training

Training Team Risk Management Staff Fatigue Performance Motivation

Better performance through mindset change

It’s not just what you do in the pharmacy, it’s the way that you do it that customers and patients will notice

08 Aug 2017 , 4 Min Article

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Managing problems and making good decisions

How do you know that you are making the right decisions?

05 Jul 2017 , 900 Min Module

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Management problem solving

Peer discussion: itâ€™s good to talk

What will peer discussion, as proposed by GPhC, mean for pharmacy professionals?

31 May 2017 , 4 Min Article

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Clinical services

Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

31 May 2017 , 900 Min Module

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Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

09 Mar 2017 , 900 Min Module

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Skills

Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017 , 900 Min Module

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Leadership

In a happy workplace? Keep up team morale

Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?

12 Jan 2017 , 4 Min Article

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Clinical services

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

07 Nov 2016 , 900 Min Module

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Know your own strengths

Learning from reflection is key to personal development. So how can you analyse your performance?

05 Nov 2016 , 900 Min Module

Why people hate appraisals

Learn the best way to handle staff appraisals and the key dos and don'ts

05 Nov 2016 , 900 Min Module

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Skills

Ways to maximise pharmacy skill mix

How can you build and develop your pharmacy team to maximise their skills?

04 Nov 2016 , 900 Min Module

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Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

01 Nov 2016 , 900 Min Module

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Mental health

Hitting a low

Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?

26 Jul 2016 , 4 Min Article

Management problem solving

How to respond to a reference request

Care is needed when putting together a reference for a past employee

04 Jul 2016 , 1 Min Article

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Leadership

Bullying at work does really happen

According to a 2015 report, workplace bullying is on the rise, with about 20,000 calls relating to bullying each year.

07 Mar 2016 , 1 Min Article

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People skills

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016 , 900 Min Module